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Jul 31, 2018

Community Managers often feel like they have to be 'on' 24/7/365. This can lead to the rapid onset of Burnout. How you manage your work/life balance is vital for your success and well being.

Katie Postma (Community and Social Media Manager for Stoic working on the Banner Saga trilogy) and Rick Heaton (Director,...


Jul 20, 2018

Don't feed the trolls has long been a mantra of Community managers, but is it the right one? Has a policy of ignoring negative behavior allowed it to flourish?

Join Nicole Hamlett (Staff Writer, Crazy Maple Studio), Katie Postma (Community and Social Media Manager for Stoic working on the Banner Saga trilogy) and Rick...


Jul 13, 2018

Are you a Community Manager or a Social Media Manager? Both? Are they different disciplines or the same? Which is more likely to get you hired in the ever-changing jobs landscape?

Join Stephen Reid (Editor in Chief, HTC Viveport) Katie Postma (Community and Social Media Manager for Stoic working on the Banner Saga...


Jul 9, 2018

Sometimes engagement happens when and where it should. Sometimes not so much. Having a solid engagement policy for all employees and making sure they understand and use it is vital. Making sure everyone knows how and when to escalate to the Community Team even more so.

Join Linda Carlson (Director of Global Community,...